Communication style

Name of the scenario: Communication style
Learning objectives In the end of this scenario the students will be able to demonstrate the following learning objectives	How to communicate professionally and ethically with HCWs and patients ISBAR communication tool use Multiprofessional teamwork -Decision making Identification and explaining an ethical conflict Finding solutions in communication with patients and significant others and motivate the solution based on ethical theories
Simulation scenario	Endocrinology Department/University Hospital Inese Berzina (56 years old) has been hospitalized in the endocrinology ward due to significantly elevated blood sugar levels. The patient’s condition is deteriorating she reports increasing headache, blurred vision, and fatigue. She has pressed the emergency call button multiple times. Nurses respond by informing her that the doctor is currently off-site and advising her to wait patiently. Vital signs are measured, and a blood sample is taken, which confirms elevated blood glucose levels. The nurses’ facial expressions suggest concern, but no further explanation is provided to the patient. Feeling frightened, the patient contacts a friend for support. The nurses inform the doctor that the patient is distressed and wishes to speak with them. However, no clear information is communicated regarding the patient’s symptoms or the severity of the elevated blood sugar levels.
Preparation and equipment	Patient role INFO: before the simulation (10 minutes) Patient friend role: Before the simulation Nurse equipment in hospital room INFO (10 minutes) Doctor role: Before the simulation Nurses’ role: Before the simulation Observators: (5 min before simulation) Normal hospital room Blood pressure and blood sugar measurement system

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Communication style

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